WebRTC - OMniLeads underlying technology

Before to cite use cases, we want to emphasize the WebRTC benefits;the OMniLeads core

WebRTC adds to the browser the ability to perform real-time communications in voice, video, chat and screen sharing. OMniLeads use this technology to nucleate communicationsand the web interface, avoiding desktop apps, “softphones”, which gives a fast workflow in creating and registering users. With only a login the users are on-line processing communications.

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Another WebRTC advantages

  • Workstations failure points are minimized
  • Helpdesk tasks are minimized and for that reason IT employees demand also is minimized
  • We work with audip Opus and video VP8 codecs, both conceived for a maximun performance on Internet environments (internet native codecs)
  • In a security level all communications must travels encrypted, in terms of signaling and media.

Características y funcionalidades de OMniLeads

  • Inbound and Outbound campaigns management.
  • WebRTC agent console (does not requires any installation or plugin,100% Web Browser).
  • Opus ® as default codec for all Agent communications.
  • WebRTC supervision console; detailed report of agent & campaign states.
  • Agents and campaigns productivity reports
  • Recordings search with filter of date, campaign, agent
  • Campaign recycling by agent disposition and/or phone call status.
  • Contact database change over the same campaign
  • Answering machines detection with audio message play
  • CRM / ERP integration trougth RestFull API
  • Ready for virtualization ! OML was conceived as technology oriented to virtual environments.
  • Ready to Dockerize ! OML is available in terms of Docker images, which allows be executed on every OS but also orchestrating clusters Docker HA and/or deployments on Cloud providers(AWS, GCloud, etc.).
  • Ready to scale ! Scalability is possible due to reuse underlying technologiesvery powerful like Postgres, Nginx, Rtpengine, that also can runs on independent hosts (horizontal scalability) with mininum setup.
  • Complementary addons that gaves to OML extra features and/or vertical segments
  • 100% Contact Center oriented. It is not a PBX software with reporting addons and/or supervision. The system was conceived from zero as a una plataform oriented y optimized for Contact Center needs