Release Notes¶

March 25, 2021

Release 1.14.0 details¶

Call outside Campaign is now a permission and can be configured at Agent Group level.
On Hold time is now reflected on reports.
Engaged Dispositions History is now available in Disposition Reports.
Audio Recordings can be selected and downloaded in ZIP format for delivering purposes.

Improvements in Supervision View: Redis and websockets componentes are used for better performance.
Reports for Deleted campaigns are still available for supervisors.
Better handling of possible inconsistences in agent event logs.
Inbound routes list keeps a defined order.
New integration tests are added.
Improvements added on Dialer configuration when editing active campaigns.
Agent name is now available in Supervisor View when establishing a whisper action.
Improvements in Preview campaigns for race conditions when locking contacts in database.
Websockets component is updated.