Release Notes

April 28, 2021

Release 1.15.0 details

New features

  • Historical Dispositions are now available in the Campaign Disposition Reports.
  • Speed Dial Lists feature are added to the Contact menu, useful for traansfering or calling to predefined telephone numbers.
  • Last status is available for Supervision View, once Agent goes to Unavailable due to connection issues.

Fixes and improvements

  • Improvements in Webphone Machine States transitions.
  • Default beep message is added for Inbound Campaigns.
  • Better task handling in CI/CD Jobs for Docker images and containers.
  • Improvement in CallerID labels for blind transfers.
  • Better CallerID parsing for consultative transfers between agents.
  • Better Real Time performance in Dialer Campaigns when adjusting boost factor.
  • Improvements in call statuses for database recycle tasks in Predictive Dialers.
  • Agent status improved in Supervision Views when making internal calls.
  • Better event handling in Call Reports for failed blind transfers.
  • Cosmetic changes in Dialer Campaings during database recycle.