Agent Manual¶
We will split Manual Agent in the following topics stated below.
Agent Session¶
All related to agent session is decribed in this piece.
Manual Campaigns¶
Agent and Operation in Manual Campaigns.
Outbound Dialer Campaigns¶
Agent and Operation in Predictive Dialer Campaigns.
Inbound Campaigns¶
Agent and Operation in Inbound Campaigns.
Call Actions¶
When Agent is on call, it counts on with multiple features that improve the call management.
Agendas, Call Dispositions and Contacts¶
Agent has different menues to work with campaign contacts.