Menu access¶
In order to access the recording search engine, go to Recordings Menu. The module view can be seen below, where a list of recordings is displayed according to a filter criteria like date and a set of parameters as:
Date: allows to filter your search by date or specific date range.
Call Type: allows to filter according to call type criteria (manual, incoming, preview, predictive dialer).
Phone Number: this field allows to filter search engine by a specific telephone number.
Agent: allows to filter search engine for calls managed by specific agent.
Campaign: allows to filter search engine for calls managed by specific campaign.
Checked: this check is used to recover recordings of calls that have been observed/marked by agent during conversation.
Minimum duration: this field is used to limit search engine for Recordings with a specific value of duration, as minimum.
Engaged Calls: as we well know, in OMniLeads there are normal Call Dispositions and “Engaged Call Dispositions”. Last one triggers campaign forms. In this case, this check allows administrator/supervisor to recover dispositioned calls of type Engaged.
Figure 1: recordings