Campaign Contact List

The agent can list all the contacts of each campaign to which it is assigned. This is achieved by entering the menu item “Contact - Contact list”.

A contact view is displayed, where agent is able to select the campaign to look for contacts.

Figure 1: campaign contact list

By listing all contacts in the campaign, the agent can go through each of them or perform a search by contact id, telephone, name, surname, etc.

Figure 2: contact search

For example, agent can search for a phone number in the list of contacts, as shown in figure 3.

Figure 3: contact search

The view allows to edit/modify any of the contacts listed.

Figure 4: contact search

Pending Agendas

The agent can access her/his phonebook of pending calls. This section lists all the entries that the agent has registered during operation.

Figure 5: Agenda

The agent has each scheduled contact and its description. By clicking on the phone number, it automatically triggers a dial attempt to the contact’s phone.

Agent Call Dispositions

In this menu, the agent can list all the dispositioned calls at a historical level. Therefore the agent counts on with a backward control of each managed contact.

Figure 6: call disposition list

The search process can be filtered by date and the agent can also access to the selected contact to review their data or modify the call disposition.

Figure 7: call disposition edit

As you can see, the agent can modify the call disposition of a contact, and the form data in the case the contact is dispositioned with a call disposition of type “Engaged”.

Agent’s recordings search

In this menú the agent can search for the recordings of his calls.

Figure 6: call disposition list

REcordings can be filtered by date, call type, client phone number, call ID, campaign, if the call was tagged, if it has call disposition and call duration