Preview Campagins

When an agent is assigned to a Preview Campaign, Preview menu needs to be used.

Figure 1: preview campaigns list

All assigned Preview Campaigns are listed here. Agent must select one of them and this will return a contact to manage.

Figure 2: pull new contact

Figure 3: contact delivered

Once the contact is delivered, the agent can either dial the phone number by clicking on the number, or by clicking again on the preview campaign in order to retrieve another contact. The last one will be released.

Assuming a contact is called by clicking on it, contact information is displayed on the agent’s view, as we have seen in Manual Calls section.

Figure 4: contact called

If the communication has ended or the phone could not be contacted, then the agent can try again with another phone number (if the contact has more than one phone loaded). If this is the case, then the agent can click on any of the extra telephones and will automatically dial the contact to the new number.

Figure 5: re-call contact

Finally, the agent is able to disposition the call through the combo of Call Dispositions. This list has been generated from the Admin view.

Figure 6: call disposition