Release Notes

August 13, 2020

Release 1.9.0 details

New features

  • Supervision was refactored to save its real-time agents information on Redis instead of AstDB for improve performance
  • The UI for choose a disposition option in campaign creation wizards was improved
  • A filter by external contact id was added to recordings page
  • In installation the system a unique SSL cert for all components
  • In installation the system a unique SSL cert for all components
  • Added support for bigger contacts databases for dialer campaigns

Fixes and improvements

  • Fixed error on supervisor roles assigned to a campaign that generates an exception when attempting to block fields for agents
  • Fixed dialplan error when saving database recordings data on consultative transfers calls
  • Fixed installation upgrade error when updating virtualenv package
  • Fixed inconsistency error when an agent passes from ACW pause (with timeout) to another pause