Metrics, Recordings and Supervision

Recordings

All campaigns that operate with the call recording option enabled generate recording files with listening and download actions. The OMniLeads Recordings module allows to search for recordings using filters as search criteria.

Inbound Campaigns output

This section describes and analyzes all staff related to the “output” generated by incoming call campaigns.

Outbound Campaigns output

This section describes and analyzes everything related to the “output” generated by outbound call campaigns.

General Call Reports

This section reviews each report generated by general call reports. Reports - Calls.

Agent Reports

This section reviews each report generated by the general report of agent activity. Reports - Agents

Realtime Supervision

This section reviews the OMniLeads Supervision module.